Is this you?

Maybe you recognise some or all of these…

  • You recognise that the world has changed and patients want the safety and security of having a consultation from their own home.
  • You know that if you get to talk to a patient face-to-face, then almost every patient books in for treatment.
  • You recognise that more and more people are comfortable using Zoom.
  • You want to increase the number of new patients in the practice.
  • You want to increase conversion rates from your website.
  • You want to help more local people with their dental problems!

Virtual consultations are an incredible way of safely meeting a patient for the first time, building trust and rapport with them, informing, educating them and helping them with their dental concerns… All with a view to booking them in for their first appointment.

Let's get you setup properly!

These are the core principles of what you will find out on this course

  • Preparing yourself

    How to prepare yourself for a virtual consultation with questions to ask yourself and the patient - plus, how to get yourself in the right frame of mind and prevent the classic unconscious mistakes most people make.

  • Technical setup

    How to create a patient booking facility which is automated, convenient and fits in with your dedicated time for virtual consultations, including holidays and leave periods.

  • Conducting the consultation

    How to conduct the consultation in an efficient and effective manner, whilst putting the patient at ease and building rapport. How do you then get the patient booked in for a face-to-face appointment?

Course curriculum

  • 1


    • Introduction

  • 2

    Getting ready for your virtual consultation

    • Preparing yourself [10 min read]

    • Anchoring explanation and practical [25 min video]

    • Anchoring exercise [60 min exercise]

  • 3

    The Technical bit [EASY]

    • Introduction

    • Register For Calendar Management and Zoom [15 min practical]

    • Linking the calendar booking facility to Zoom [10 min practical]

    • Setting up your video consultation [30 min practical]

    • Styling the form and adding to your site [15 min practical]

  • 4

    Follow-up - what now?

    • Please let us know what we can do to improve this course

Your Course instructors

Meet Tracy and Mark

Principal Instructor for Marketing & Personal Development Courses

Mark Oborn MBA

Mark is the only person in Dental Online Marketing to have a Masters Degree in Business (MBA) majoring in marketing & creativity PLUS have run a dental business for 14 years and been working in dentistry for 23 years as a GDC registered technician. He's also a Master Practitioner of the communication modelling system, Neurolinguistic Programming (NLP) as well as being a Master Practitioner of Hypnosis and a Master NLP Coach. He speaks the language of dentistry, communication and online marketing fluently.

Dental Team Trainer

Tracy Stuart

Tracy Stuart is highly respected as a successful Dental Business Coach & Dental Team Trainer within the UK Dental Profession. The sole purpose of her company, NBS Training, is to mentor and coach dental practice owners and their dental teams. Her success lies in escalating the dental teams’ effectiveness and performance through enhanced leadership skills and bespoke personal development plans. Tracy is renowned for successfully transforming groups of individuals into highly engaged dental teams with accountability to drive dental practice results through behaviour. She is also a regular contributor to the dental press and is a frequent speaker on the UK dental conference and seminar circuit.

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